Frequently asked questions

Prints

  • All prints are printed on Epson Enhanced Matte - 210gsm. Enhanced Matte is a mid-weight premium art paper with a smooth matte surface and good rigidity for professional art prints. It’s a natural white, acid-free and designed for the specific use of archival pigment inks. This paper stock provides the best value for money and is great for printing just about anything.

    For more information, please see the printing and framing page, or if you’d like to place a custom order with an alternative paper type, please refer to the below FAQ, then get in contact for pricing.

  • Yes, framing options are available on all prints in three different framing styles: skinny, classic and box. You can also choose from three colours: white, black and raw. For more information on framing, take a look at the printing and framing page.

  • All printing and framing is completed to a high standard by art gallery, Endemic World.

  • Yes. Alternative papers / materials for prints include:

    • Smooth Cotton Rag
    • Textured Cotton Rag
    • Lyve Matte Canvas
    • Hahnemuhle Photo Rag 308gsm
    • Hahnemuhle Photo Rag 188gsm
    • Hahnemuhle Photo Rag Metallic
    • Hahnemuhle Hemp Rag
    • Hahnemuhle Photo Satin
    • Hahnemuhle German Etching

    For pricing, please get in contact with your chosen print(s), preferred medium, size, border and frame.

  • For frame dimensions, please refer to the printing and framing page.

Originals

  • For pricing enquiries, please get in contact.

  • Commissions are available on request. For commission enquiries, please get in contact.

  • Materials vary between artworks. Most originals are acrylic on wooden artboard (warp-resistant) or acrylic on canvas. Remix variations are digital print and acrylic on canvas.

General

  • New Zealand

    • Unframed orders: Please allow 5 business days for processing and printing and 3-5 business days for shipping.

    • Framed orders: Please allow 10 business days for processing, printing and frame making and 5-7 business days for shipping.

    • Large framed orders: Please allow 10-15 business days for processing, printing and frame making and 10-12 business days for shipping.

    • For delivery to RD addresses, please allow additional time.

    Australia

    • Unframed orders only: Please allow 5 business days for processing and printing and 10-20 business days for shipping.

    International

    • Unframed orders only: Please allow 5 business days for processing and printing and 15-30 business days for shipping.

    Please note, the above is for prints only. Shipping for originals must be arranged separately.

  • New Zealand

    Unframed prints: $10 NZD per order | 5 business days processing | 3-5 days delivery

    Framed prints: $18 for every 2x framed prints | 10 days processing | 5-7 days delivery | Please allow more time if you have 4+ framed prints in your order

    • 1-2 framed prints = $18

    • 3-4 framed prints = $36

    • 5-6 framed prints = $54

    • Etc up to a maximum of $108

    If you have both framed and unframed prints in your order, you will only be charged for framed prints.


    Australia:

    Unframed prints: $45 flat rate per order


    Rest of the world:

    Unframed prints: $69 flat rate per order


    Please note:

    • The above is for prints only. Shipping for originals must be arranged separately.

    • Framed prints cannot be shipped outside of New Zealand.

    • A0 framed prints cannot be shipped as they are too large – they must be collected in central Auckland.

  • You will be emailed a tracking link once your order is picked up by the courier.

  • Unfortunately no, you need to have a physical postal address for courier.

  • Yes, only for unframed prints. All international orders are shipped using NZ Post and are tracked and insured.

    International shipping for originals must be arranged separately by getting in contact.

  • Unframed A4, A3, A2 prints are sent flat in a plastic sleeve with backing board between two pieces of corrugated cardboard and placed in a mailer bag or wrapped in brown paper.

    Unframed A1-A0 prints are rolled with acid-free tissue and brown paper and put into a tube.

    All framed prints are cardboard cornered, a piece of stiff card is secured over the glass then bubble wrapped and put in a custom fit box and marked with fragile tape.

    Please note, the above is for prints only. Shipping for originals is arranged on a case-by-case basis.

  • Post Haste ships New Zealand orders Monday to Friday. On a signature-required service, someone will need to be home to sign for the delivery, otherwise a card to call will be left. If you don't want a signature-required service, please leave a note during checkout, instructing a safe place for the driver to leave your parcel i.e somewhere dry and sheltered. Please note if you choose this option, your order is not insured if lost.

    All international orders are shipped using NZ Post and may be passed on to a National carrier once in the country of destination.

  • Apologies for the mix-up. Please get in touch to organise a collection and the correct order will be sent out to you as soon as possible.

  • Lost or damaged print orders are replaced for free. Please get in contact within 7 days of receiving your order (if damaged). This is void if you choose a non-signature required service.

  • International: 12 November
    NZ A0 framed: 29 November
    Australia: 5 December
    NZ A4-A1 framed: 16 December
    NZ unframed: 19 December

    *note add 4 days to RD addresses

  • Before you get started, you need to ensure you have the right fixtures. We don’t recommend using adhesive hooks as they’re not reliable long term. All framed prints are supplied with picture hooks, but you may need something different for your wall type. If in doubt, contact your local hardware store.

    A4, A3 and A2 frames use a single picture hook to hang from. A1 frames use 2 pictures hooks, placed 350mm apart. For A0 sized frames, hang directly on the D-rings. Do not string.

    You then need to work out placement. Try to avoid hanging your art in direct sunlight, near heat sources or in humid places like a bathroom. UV resistant and non-reflective glass is available upon request.

    In most situations, art should sit at the average viewer’s eye level. This means placing the centre of your artwork 1500mm from ground level. This may vary slightly if placing art above a piece of furniture, in which case, ensure there is at least 200mm between the bottom of the artwork and the top of the furniture. If hanging multiple artworks, aim for 75mm spacing in between. In general though, the 1500mm rule is a good rule-of-thumb to follow.

    Before nailing in your picture hook, you need to calculate where your hanging wire or string sits in relation to the centre of the artwork. Measure the distance from the centre of the artwork to the top of the hanging wire, ensuring you factor in the weight of the artwork.

    Then add this measurement to 1500mm – this is the height to install your wall fixture.

    Once you’ve hung your artwork, you may like to use a level to ensure its straight.

  • Please get in touch.